Penalties & Perks
Remember we don’t look at the CA record regarding bonuses or penalties until around the date the interval reports come out. So you have time to work on things.
Remember CA is based on a rolling 30 days so every day one day drops off and one day is added.
⭐️95% is top tier pay and eligible for bonuses.
👍🏼Below 95% is basic Tier and not eligible for bonuses.
👎🏼Below 90% you lose .50 per interval and are at risk of losing your Client Contract. Make sure if you see contact Support here of Telegram immediately with your reasons why you are not meeting requirements.
🚨 If it’s about attendance, make sure you also include your QAPF on your email!
If you don’t know who your QAPF is, please see Partner Support or check your email for the last QAPF email and reach out to them to confirm if they still are the right person.
🙁Below 88% you lose $1 per interval
Below 85% or you make $7.25 per hour (GA minimum wage) and subject to possible termination of Client SOW.
Breached Client SOW contracts (dropping a certification class or Client contract or both), you may be penalized up to $100 and paid the balance at $7.25 per hour (GA minimum wage)
Breached NPRVS Base SOW is subject to the fully penalties within the statement of work.
Not meeting basic Client SOW interval commitments (30 intervals/15 hours/per week or 32.5 intervals per revenue cycle for Basic contracts or 50 interval/25 hours/week or 108.33 intervals/51.17 hours per revenue cycle for MAX programs) will result in loss of $1.00 per interval automatically without an approved explanation and documentation provided to Support DURING the week of occurrence. No more than 2 consecutive weeks can be excused without penalty even with approved notification and documentation.
📌NOTE: Base and/or SOW termination from the Client or NPRVS will result in $5.00 per hour automatically with no exceptions as of 01/01/2022 Commission positions forfeit ALL future commissions and base/commission guarantee pay.
🙏🏼 Please remember that it is your responsibility to work when you say. Log out when your not scheduled (exceptions (though not guaranteed) between two scheduled intervals, logging in 15 minutes early and of course, when calls go over or another call comes in before you log out) While we cannot always ensure these unauthorized times are paid, so far from what we’ve seen they are unless there are amounts of pirated time logged - meaning you log in when completely not scheduled, etc.
🤓🤓For more education and understanding about CA, it is recommended you take the free CA Series by logging into the portal and clicking of References, then Knowledge Zone and then clicking this link (you must do those other steps first or the link will not work)